Please familiarize yourself with our office policies and procedures:

Insurance Policy

Appointment Policy

What to Know Before Treatment Policy

Here at DCPD, we aim to care for your children as we would for our own.  This includes helping you and your family understand your dental coverage so that we can meet your child’s dental needs.

We have noticed that there are many misconceptions about dental insurance, so here are three things we always like to make our patients aware of regarding their coverage:

1. Unfortunately, no insurance pays 100% of all dental procedures.

Dental insurance is generally meant to be an aid in receiving dental care, and the majority of plans only pay between 50%-80% of the average total fee. Some pay more, some pay less. The percentage paid is usually determined by how much you or your employer has paid for coverage or the type of contract your employer has set up with the insurance company.

2. Your dental insurance benefits and resulting fees are not determined by our office.

We wish they were! Insurance companies set their own schedules, each company uses a different set of fees, and these fees may vary widely. This means that your neighbor may be charged a different rate for her child’s filling than yours, simply because his or her insurance company/plan is different. Please understand that our staff has no control over the fees your insurance plan charges for our services. It is entirely dependent upon your insurance company, your insurance plan and most times – your employer.

3. Effective January 1, 2018, our office will be considered out of network for some (but not all) insurance companies.

If your insurance company is one of these, you will need to pay us directly for the services rendered at the time of the appointment. As a courtesy to our patients, we will submit the claim electronically to your insurance company for reimbursement directly to you. Please remember, even if you have dental insurance, you are responsible for payment of your account and understanding your policy, coverage and reimbursement plan. Questions? Contact us HERE.

Dear Derby City Pediatric Dentistry Families,
By now you are all aware of the measures being taken statewide to slow the spread of COVID-19. I’m writing to update you with the practice protocols Derby City Pediatric Dentistry will follow in the coming weeks or longer. We appreciate your understanding and patience as we determine the best way to keep our families, our team, and the greater population safe.

For now, Derby City Pediatric Dentistry will be closed from March 17, 2020, until further notice, in an effort to flatten the curve and prevent the spread of this virus. If your child has a scheduled appointment during this time, we will be in touch to get your child rescheduled once we have a better idea of when it’s safe to resume normal operations. We are developing strategies to accommodate future additional needs.

This decision was not made lightly, but necessary in order to protect our patients, our team and our doctors after reading updated recommendations by the CDC and OSHA. Dental procedures generate a large number of droplets and aerosols. The latest advice is that our standard personal protective equipment is not effective enough to prevent the spread of the COVID-19, especially when patients are in the incubation period and are unaware they are infected. This is especially unique to our profession as children are being found to be asymptomatic carriers. This means that screening is no longer considered effective in capturing all who may be infected with the virus. Continuing to provide dental treatment and cleanings at this time is just not appropriate when trying to limit this virus.

OSHA has placed dental professionals in the “very high exposure risk” category regarding COVID-19. Current recommendations are that dentists and team members wear N95 masks for dental treatment during this pandemic. However, not only are these masks extremely difficult to obtain at this time but most importantly, they need to be conserved for other professions that are at the forefront of fighting this virus.

If your child has a true dental emergency, there will be a doctor to assist you. Please do NOT go to any Emergency Rooms and call our office first at 502-254-6097.


Rest assured that we are reading scientific and government recommendations, talking with local colleagues, and taking direction from our national organizations. We are sorry for any inconvenience that this may cause, but it is imperative that as a community, we slow the spread of this virus, and that requires extreme measures. We are aiming to help flatten the curve by implementing this policy. We remain committed to the safety of you and your family! Please call us if you have any questions.

We appreciate your understanding as we all try to navigate through this situation.
Stay Home and Stay Healthy!

Sincerely,
Dr. Korie Acord and the Derby Pediatric Dentistry Team